MOUNTAIN EXTREME RETAIL & RETURN POLICY

 

At Mountain Extreme, we value our customers and strive to ensure complete satisfaction with every purchase. To maintain fairness, transparency, and consistency, our refund and return policy is outlined as follows:

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1. General Refund & Return Conditions

• Refunds are accepted only for items purchased during the regular, non-sale season within 14 calendar days from the date of purchase.

• To qualify for a refund or return, the item must:

  • Remain in its original packaging and in as-sold condition.

  • Carry all original labels/tags, and include any manuals, warranty cards, and accessories.

  • Be accompanied by the original invoice or proof of purchase.

• Refunds will be processed only through the same payment card used for the original transaction. Under no circumstances will refunds be transferred to a different card, account, or payment method.

• Refunds will be processed within 7 working days.

 

2. Excluded Purchases

• Items purchased during sale seasons, clearance events, or promotional offers are non-refundable and non-exchangeable, even if unused and in original packaging.

• PPE (Personal Protective Equipment) items are strictly non-returnable for health and safety reasons.

• Items marked as “non-returnable” on the product detail page cannot be returned.

 

3. Defect Acknowledgement

• Any product defect must be reported within 48 hours of purchase or delivery.

• If a damaged, defective, or incorrect item is delivered, Mountain Extreme will provide a full refund or replacement (if available).

• Prior to issuing a refund or replacement, we may request further information, photos, or inspect the product to verify the defect.

• Failure to report defects within the stipulated time will be deemed as the buyer’s acknowledgment that the item is free from defect and accepted in satisfactory condition.

 

4. Shelf Life and Usage

• Certain retail products carry a manufacturer-defined shelf life. While Mountain Extreme ensures items are sold in usable condition, our staff are not obliged to disclose the remaining shelf life at purchase.

• Purchases are deemed to be made for immediate or near-term use, and customers accept responsibility for using items within their shelf life.

• Refunds or returns based on expiry or remaining shelf life will not be accepted.

 

5. Return Process

• Once a return request is initiated and approved, a courier will arrange pickup.

• Refunds or replacements will be issued thereafter, subject to compliance with the above terms.

• If the identical product is unavailable, a refund will be issued.

 

6. Customer Misuse & Wrong Returns

• Customers returning items that do not match the original product purchased will be liable for all associated shipping costs.

• Items not originally purchased from Mountain Extreme, or wrongfully sent to us, will not be returned, refunded, or credited.

• Mountain Extreme reserves the right to warn, restrict, suspend, or terminate customer accounts in cases of:

  • Excessive or abusive returns.

  • Returning items not in original condition.

  • Canceling or refusing to accept placed orders.

 

7. Final Discretion

Mountain Extreme reserves the right to make the final decision on all refund and return requests, in strict accordance with the terms outlined above.

For assistance, please contact our customer support at +971 56 882 4278 or via WhatsApp on the same number.

​

At Mountain Extreme, we value our customers and strive to ensure complete satisfaction with every purchase. To maintain fairness, transparency, and consistency, our refund and return policy is outlined as follows:

 

1. General Refund & Return Conditions

• Refunds are accepted only for items purchased during the regular, non-sale season within 14 calendar days from the date of purchase.

• To qualify for a refund or return, the item must:

  • Remain in its original packaging and in as-sold condition.

  • Carry all original labels/tags, and include any manuals, warranty cards, and accessories.

  • Be accompanied by the original invoice or proof of purchase.

• Refunds will be processed only through the same payment card used for the original transaction. Under no circumstances will refunds be transferred to a different card, account, or payment method.

• Refunds will be processed within 7 working days.

 

2. Excluded Purchases

• Items purchased during sale seasons, clearance events, or promotional offers are non-refundable and non-exchangeable, even if unused and in original packaging.

• PPE (Personal Protective Equipment) items are strictly non-returnable for health and safety reasons.

• Items marked as “non-returnable” on the product detail page cannot be returned.

 

3. Defect Acknowledgement

• Any product defect must be reported within 48 hours of purchase or delivery.

• If a damaged, defective, or incorrect item is delivered, Mountain Extreme will provide a full refund or replacement (if available).

• Prior to issuing a refund or replacement, we may request further information, photos, or inspect the product to verify the defect.

• Failure to report defects within the stipulated time will be deemed as the buyer’s acknowledgment that the item is free from defect and accepted in satisfactory condition.

 

4. Shelf Life and Usage

• Certain retail products carry a manufacturer-defined shelf life. While Mountain Extreme ensures items are sold in usable condition, our staff are not obliged to disclose the remaining shelf life at purchase.

• Purchases are deemed to be made for immediate or near-term use, and customers accept responsibility for using items within their shelf life.

• Refunds or returns based on expiry or remaining shelf life will not be accepted.

 

5. Return Process

• Once a return request is initiated and approved, a courier will arrange pickup.

• Refunds or replacements will be issued thereafter, subject to compliance with the above terms.

• If the identical product is unavailable, a refund will be issued.

 

6. Customer Misuse & Wrong Returns

• Customers returning items that do not match the original product purchased will be liable for all associated shipping costs.

• Items not originally purchased from Mountain Extreme, or wrongfully sent to us, will not be returned, refunded, or credited.

• Mountain Extreme reserves the right to warn, restrict, suspend, or terminate customer accounts in cases of:

  • Excessive or abusive returns.

  • Returning items not in original condition.

  • Canceling or refusing to accept placed orders.

 

7. Final Discretion

Mountain Extreme reserves the right to make the final decision on all refund and return requests, in strict accordance with the terms outlined above.

For assistance, please contact our customer support at +971 56 882 4278 or via WhatsApp on the same number.

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